Solutions for eCommerce

Automate Your eCommerce Communications

Process customer interactions 3x faster while boosting sales. Our AI platform handles inbound inquiries about orders, conducts outbound delivery notifications, manages returns, and runs promotional campaigns - all while maintaining consistent service quality across peak seasons.

Customer Support Automation

Order status inquiries / Return request processing / Product information handling / Shipping updates / Payment support

Revenue Generation

Abandoned cart recovery calls / Post-purchase upselling / Promotional campaign calls / Customer reactivation outreach / Loyalty program engagement

Peak Season Ready

Handle 15,000+ simultaneous calls / Instant scaling during sales events / Zero wait times / 24/7 availability

As an eCommerce platform, we struggled with peak season call volumes. Voctiv's AI handled our Black Friday surge flawlessly, processing 3x more calls while maintaining perfect service quality.

Customer
CEO

Scale Your Voice Operations Without Limits

Whether it's handling rush hour inquiries or running large-scale outbound campaigns, our AI maintains consistent quality across all conversations. Perfect for eCommerce operations that need to scale rapidly during peak seasons while maintaining cost efficiency.

We implemented Voctiv for abandoned cart recovery and customer reactivation campaigns. The 39% conversion rate on outbound calls transformed our revenue recovery operations.

Customer
CEO

Operational Efficiency

Process requests 3x faster / Automated call categorization / Instant ticket creation / Smart escalation protocols

Seamless Integration

Connect with eCommerce platforms / Order management systems / CRM integration / Inventory system sync

Performance Insights

Campaign conversion tracking / Customer interaction analytics / Service quality monitoring / Call outcome analysis